CLASSIFICATION OF MANAGERIAL AND BUSINESS PROCESSES OF INSURANCE COMPANIES IN THE CONTEXT OF AUTOMATED CONTROL AND MANAGEMENT TECHNOLOGY

Abstract

In the context of economic digitalization and increasing competition in the insurance market, the optimization of internal processes within insurance companies has acquired particular significance. This study examines the classification of managerial and business processes of insurance organizations, taking into account the capabilities of Automated Control and Management Technology (ACMT). The main groups of processes—business, managerial, and auxiliary—are identified, and the directions of their automation are analyzed. Special attention is given to the role of ACMT in ensuring transparency, responsiveness, and efficiency in managing insurance operations. Process automation not only reduces costs and improves the quality of customer service but also guarantees control at all levels of decision-making. The proposed approach contributes to the formation of a unified digital management environment for insurance companies and enhances their competitive advantages.