PROVIDING SOLUTIONS TO ENHANCE THE EFFICIENCY OF BANK BRANCHES IN BEIJING
Article Sidebar
Main Article Content
Abstract
The efficiency of bank branches plays a crucial role in improving customer satisfaction and optimizing financial services. This study explores practical solutions to enhance the operational efficiency of bank branches in Beijing. By analyzing key performance indicators, service processes, and technological integration, we identify strategies that contribute to higher productivity and improved customer experience. The findings highlight the impact of digital banking, workforce optimization, and service automation in achieving operational excellence. The study concludes with recommendations for policy implementation and managerial improvements to strengthen the efficiency of banking services in urban areas.
Article Details
References
Barney, J. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99-120.
Becker, G. S. (1964). Human Capital: A Theoretical and Empirical Analysis, with Special Reference to Education. University of Chicago Press.
Brown, T., Smith, R., & Lee, J. (2022). Operational Efficiency in Banking: Challenges and Solutions. International Journal of Financial Studies, 14(3), 112-130.
Chen, L. (2024). Enhancing Banking Service Quality through Digital Transformation. Journal of Financial Innovation, 29(2), 45-67.
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-340.
Davis, K. (2023). The Role of Technology in Modern Banking. Journal of Digital Finance, 22(1), 75-92.
Garcia, M., & Patel, R. (2023). Workforce Optimization in Retail Banking: A Human Capital Perspective. Journal of Banking Management, 18(4), 233-250.
Grant, R. (2023). Competitive Advantage in Banking: A Resource-Based View. Strategic Finance Review, 21(2), 89-105.
Huang, X. (2024). Measuring Operational Efficiency in Chinese Banks. Asian Banking Journal, 31(1), 67-89.