DEVELOPMENT OF PERFORMANCE INDICATORS OF ENTERPRISES PROVIDING FAST INTERNET SERVICES TO THE POPULATION
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Abstract
This paper examines the development of key performance indicators (KPIs) for enterprises providing high-speed internet services to the population in Uzbekistan. A review of relevant literature and analysis of industry data was conducted to identify critical success factors and metrics for assessing internet service provider (ISP) performance in the Uzbek market. The study found that the most important KPIs for Uzbek ISPs include network coverage and reliability, connection speed, customer service, and pricing.
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References
Uzbekistan's internet penetration rate stood at 76.6 percent of the total population at the start of 2023, https://datareportal.com/reports/digital-2023-uzbekistan
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